Challenge: Identifying a customer-focused leader
As Indurent continued to scale, the leadership team identified the need for a senior Marketing and Sales Director to strengthen customer acquisition and retention.
The organisation believes in the use of technology to improve customer experience. They achieve this through their use of the Hive platform and property search platform. As a result, they are incredibly customer-centric, and place their customers at the heart every decision made.
When searching for a commercial leader, it was important that they had a deep understanding of the customer and how to enable technology to improve lead conversion and overall customer satisfaction.
The CEO engaged 3Search Executive to lead a targeted headhunting process for this key leadership appointment.